Frequently Asked Questions

Everything you need to know about your SACHEU experience.

How long does shipping take?

Orders are typically processed within 1-2 business days. Standard shipping within the US takes 3-7 business days, while international shipping can take 10-21 business days depending on the destination.

What is your return policy?

We offer a 30-day return policy for unused and unopened products. Due to the hygienic nature of our skincare and beauty tools, we cannot accept returns on items that have been opened or used.

Are your products cruelty-free and vegan?

Yes, SACHEU is 100% cruelty-free and vegan. We do not test on animals, nor do we use any animal-derived ingredients in our formulations.

How do I clean my stainless steel beauty tools?

Stainless steel is non-porous and easy to clean. Simply wash your tools with warm water and a mild soap or facial cleanser after each use, then pat dry with a clean towel.

Do you ship internationally?

Yes, we ship to most countries worldwide. Shipping rates and estimated delivery times will be calculated at checkout based on your specific location.

Can I change or cancel my order after it's been placed?

We process orders quickly to ensure fast delivery. Please contact our support team within 1 hour of placing your order if you need to make changes, and we will do our best to accommodate you.